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| Professional Standards Department | |||||||||||||||||||||||
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Tayside Police aims to deliver the highest possible standards of policing to the communities it serves.High standards help to keep Tayside Police at the forefront of Scottish policing. Occasionally however our service delivery may fall short of the expectations of the public and of Tayside Police itself. The Professional Standards Department of Tayside Police has a responsibility for, and is committed to, ensuring that all staff within the force carry out their duties with integrity and in a professional, caring and sensitive manner at all times. It is when staff fail to carry out their duties in accordance with these principles or public expectations are not met, that complaints can arise. The Professional Standards Department co-ordinates the investigation of complaints in the force, from internal as well as external sources, that allege serious breaches of conduct and discipline on the part of any member of its staff. Complaints about the police may involve allegations of criminal conduct, serious misconduct and quality of service issues. It is essential that all complaints about the police are investigated thoroughly, fairly, impartially and objectively with a view to resolving them to the satisfaction of the person complaining although it is accepted that this may not always be possible. The Professional Standards Department is headed by a Superintendent and is based at Police Headquarters, West Bell Street, Dundee. This section of our website tells you how you can make a complaint to Tayside Police, the processes that will be undertaken by the force in the investigation of your complaint, and the outcomes that may arise from the investigation. |
